We want you to be completely satisfied with your purchase from Simplified Computers. If for any reason you are not, we offer a hassle-free 14-day return policy from the date of purchasing or receiving your item.

Eligibility Criteria for Returns:

• Your item must be in its original condition, unworn or unused, and in the same condition that you received it.
• • If the item is not in its original condition and we accept the return, then you may be charged a restocking fee
• You must possess the receipt or proof of purchase for the item.
• You must accept your return using the same payment method as the purchase
• Item is not defined as a "Non-returnable Item" (see "Non-returnable Items" below)

Initiating a Return: 

• In-store Return:
• • Come in during store hours to have your eligible return or exchange initiated by our in-store sales associates.
• Online Return:
• • Please contact us at sales@simplifiedcomputers.com. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on where and how to return the package.
  • The shipping fee may be subtracted from the refund.
  • Please note that items returned without prior authorization will not be accepted.
    

Damages and Issues: We take quality control seriously. Please inspect your order upon receipt. If you notice any defects, damages, or if you have received the wrong item, kindly notify us immediately. We will promptly evaluate the issue and work to resolve it to your satisfaction.

Exceptions / Non-returnable Items: We regret that we cannot accept returns for software, sale items, or gift cards. If you have any questions or concerns regarding the eligibility of your specific item for return, please don't hesitate to reach out to us.

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method. Please allow some time for the refund to be reflected in your account, as processing times may vary depending on your bank or credit card company.

For any further questions or assistance regarding returns, feel free to contact us at sales@simplifiedcomputers.com. We're here to help!

Last Updated: 6/11/2024