Job Summary:
As a Technician at our computer store, you will play a crucial role in diagnosing, repairing, and maintaining a variety of computer systems and electronic devices. This position requires a high level of technical expertise, attention to detail, and the ability to troubleshoot and resolve issues efficiently. Your work will ensure that our customers receive top-notch technical support and service.
Key Responsibilities:
- Diagnosis and Repair: Diagnose issues with computer systems, laptops, tablets, and other electronic devices. Perform repairs, replacements, and upgrades to hardware and software components.
- Technical Support: Provide technical assistance to customers, both in-store and remotely, to troubleshoot and resolve issues. Offer guidance on best practices for using and maintaining their devices.
- Maintenance: Conduct routine maintenance and preventive measures to ensure optimal performance of devices. Keep detailed records of services performed and parts used.
- Customer Service: Communicate clearly and effectively with customers to explain technical issues and the steps taken to resolve them. Provide accurate estimates for repair costs and timelines.
- Inventory Management: Manage and organize parts inventory, ensuring that necessary components are available for repairs. Order replacement parts and supplies as needed.
- Quality Control: Perform thorough testing of repaired devices to ensure they meet quality standards before returning them to customers. Maintain a high level of accuracy and professionalism in all repairs.
- Documentation: Maintain detailed records of repairs, services, and customer interactions. Use the store’s software systems to update customer files and track repair progress.
- Continuous Learning: Stay updated on the latest technological advancements, repair techniques, and software updates. Participate in ongoing training and certification programs to enhance technical skills.
- Team Collaboration: Work closely with sales associates and management to provide a seamless customer experience. Share knowledge and support team members in resolving complex technical issues.
Qualifications:
- Experience: Proven experience as a computer technician or similar role, with a strong understanding of hardware and software troubleshooting and repair.
- Skills: Excellent problem-solving skills, attention to detail, and the ability to work under pressure. Proficiency in diagnosing and repairing a wide range of computer systems and electronic devices.
- Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred but not required.
- Attributes: Strong customer service skills, with the ability to explain technical information to non-technical users. Dependable, organized, and capable of managing multiple tasks efficiently.
- Availability: Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Why Join Us?
Join our dedicated team and contribute to a leading computer store that values technical expertise and customer satisfaction. Enjoy opportunities for professional growth, competitive compensation, and a supportive work environment.
Apply today to become a vital part of our team and help us deliver exceptional technical service and support to our customers.